This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.
According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]
We have a variety of different food service businesses using our product to manage customer experience (CX) and no two brands have an identical CX[...]
One of the great ironies of Customer Experience Management (CXM) as a discipline, is that many of the surveys designed to help businesses gather the[...]
Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]
In the first half of 2018 the total value of food deliveries made by the top 5 third party delivery apps in the USA was $5 billion and YoY growth[...]
Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]