The retail sector is expected to continue to experience enormous challenges in the new decade. More Company Voluntary Administrations (CVAs) and[...]
A recent post on LinkedIn by business mentor Miriam Simon got me thinking about the relationship between store layout and customer experience.[...]
NPS has received some bad press lately from various bloggers, but when used properly Net Promoter Systems can be an effective engagement tool for[...]
This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.
According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]
We have a variety of different food service businesses using our product to manage customer experience (CX) and no two brands have an identical CX[...]
One of the great ironies of Customer Experience Management (CXM) as a discipline, is that many of the surveys designed to help businesses gather the[...]