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What Customer Feedback Questions Should You Ask in a Restaurant?

We have a variety of different food service businesses using our product to manage customer experience (CX) and no two brands have an identical CX[...]

By Oisin Ryan |

Categories: CX Surveys

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5 User Experience Improvements to Help Increase Survey Response Rates

One of the great ironies of Customer Experience Management (CXM) as a discipline, is that many of the surveys designed to help businesses gather the[...]

5 Key Success Factors in a Multi-Unit CX Program

Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]

The Customer Experience Implications of Food Delivery Apps

  

In the first half of 2018 the total value of food deliveries made by the top 5 third party delivery apps in the USA was $5 billion and YoY growth[...]

Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

 

Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]

5 Tips to Improve CX Survey Engagement Rates

 

In a recent hard hitting but excellent article by Bob Thompson of CustomerThink, he pointed out that 93% of customer experience initiatives are[...]

4 Customer Expectation Management Strategies to Improve CX

 

In essence, customer experience (CX) is the customer’s perception of how well you live up to your brand promise. If you fail to meet the expectations[...]

Improving NPS does not (always) equal Improving CX

We recently ran a customer experience (CX) focused AdWords campaign and it amazed us how many people were searching for something like "tactics to[...]

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