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Benchmarking CX Performance in Retail, Franchise & Restaurant Groups

Source: ServiceDock dashboard

In response to the frequently asked question about the best piece of advice I have ever received, I typically respond[...]

By Oisin Ryan | January 01, 2018 |

Categories: Customer Experience, CX Benchmarking


Why Messenger is the best VOC Solution for Brick-and-Mortar Businesses


You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]

5 Ways to Capture Customer Feedback in Physical Locations

All businesses need customer feedback, but unlike the online world, bricks and mortar businesses very often won't have a customer’s email address or[...]

By Oisin Ryan | January 01, 2018 |

Categories: Customer Feedback, Customer Experience

By Oisin Ryan | December 12, 2017 |

Categories: Customer Service, Millennials

By Tina Zafeiri | November 11, 2017 |

Categories: Customer Feedback, CX Surveys

By Oisin Ryan | July 07, 2017 |

Categories: Uncategorized


5 things businesses should (but don't) know about using Facebook Messenger for Business

Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having[...]

By Oisin Ryan | June 06, 2017 |

Categories: Facebook Messenger, Customer Service


How well thought out Messaging Auto-Responses improve Customer Service

Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly[...]

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