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Oisin Ryan

Oisin Ryan

Oisin is the Founder and CEO of ServiceDock, which helps brick-and-mortar businesses drive customer loyalty and acquisition by enabling them to deliver improved customer experience and service.

3 Ways Store Layout Decisions Impact on Customer Experience

 

A recent post on LinkedIn by business mentor Miriam Simon got me thinking about the relationship between store layout and customer experience.[...]

3 Tactics CEOs Use to Improve Customer Experience Culture

According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]

What Customer Feedback Questions Should You Ask in a Restaurant?

We have a variety of different food service businesses using our product to manage customer experience (CX) and no two brands have an identical CX[...]

By Oisin Ryan |

Categories: CX Surveys

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5 User Experience Improvements to Help Increase Survey Response Rates

One of the great ironies of Customer Experience Management (CXM) as a discipline, is that many of the surveys designed to help businesses gather the[...]

5 Key Success Factors in a Multi-Unit CX Program

Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]

The Customer Experience Implications of Food Delivery Apps

  

In 2019 the total value of food deliveries worldwide is estimated to be $107 billion (ref: Statistica) and around half of that will be delivered by[...]

Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

 

Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]

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