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Oisin Ryan

Oisin Ryan

Oisin is the Founder and CEO of ServiceDock, which is a Customer Experience Management platform for Multi-Location Businesses

3 Tactics CEOs Use to Improve Customer Experience Culture

According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]

What Customer Feedback Questions Should You Ask in a Restaurant?

We have a variety of different food service businesses using our product to manage customer experience (CX) and no two brands have an identical CX[...]

By Oisin Ryan |

Categories: CX Surveys

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5 User Experience Improvements to Help Increase Survey Response Rates

One of the great ironies of Customer Experience Management (CXM) as a discipline, is that many of the surveys designed to help businesses gather the[...]

5 Key Success Factors in a Multi-Unit CX Program

Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]

The Customer Experience Implications of Food Delivery Apps

  

In the first half of 2018 the total value of food deliveries made by the top 5 third party delivery apps in the USA was $5 billion and YoY growth[...]

Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

 

Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]

5 Tips to Improve CX Survey Engagement Rates

 

In a recent hard hitting but excellent article by Bob Thompson of CustomerThink, he pointed out that 93% of customer experience initiatives are[...]

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