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Oisin Ryan

Oisin Ryan

Oisin is the Founder and CEO of ServiceDock, which is a Customer Experience Management platform for Multi-Location Businesses

Emotions: The Key to Increasing NPS in Brick-and-Mortar Businesses

 

I recently visited an outlet of a multinational department store where the emergency exit was in use due to some maintenance being done on an[...]

Benchmarking CX Performance in Retail, Franchise & Restaurant Groups

Source: ServiceDock dashboard

In response to the frequently asked question about the best piece of advice I have ever received, I typically respond[...]

Why Messenger is the best VOC Solution for Brick-and-Mortar Businesses

 

You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]

5 Ways to Capture Customer Feedback in Physical Locations

All businesses need customer feedback, but unlike the online world, brick-and-mortar businesses very often won't have a customer’s email address or[...]

By Oisin Ryan |

Categories: Uncategorized

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5 things businesses should (but don't) know about using Facebook Messenger for Business

Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having[...]

How well thought out Messaging Auto-Responses improve Customer Service

Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly[...]

Why Social Customer Service is now for every Business

Social customer service has changed completely in the last 12 months!

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