ServiceDock Blog

Subscribe to receive updates on how to improve Customer Experience

Subscribe
Oisin Ryan

Oisin Ryan

Oisin is the Founder and CEO of ServiceDock, which is a Customer Experience Management platform for Multi-Location Businesses

Why Messenger is the best VOC Solution for Brick-and-Mortar Businesses

 

You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]

5 Ways to Capture Customer Feedback in Physical Locations

All businesses need customer feedback, but unlike the online world, brick-and-mortar businesses very often won't have a customer’s email address or[...]

By Oisin Ryan | January 02 2018

Categories: Customer Feedback, Customer Experience

|
By Oisin Ryan |

Categories: Uncategorized

|

5 things businesses should (but don't) know about using Facebook Messenger for Business

Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having[...]

How well thought out Messaging Auto-Responses improve Customer Service

Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly[...]

Why Social Customer Service is now for every Business

Social customer service has changed completely in the last 12 months!

Handle Complaints via Private Messages rather than asking Customers to shout

If you upset your partner by forgetting a birthday, would you ask them to tell the neighbours by shouting from the bedroom window? Not likely! But that[...]

Messaging: The Best Live Chat Solution for Mobile

If you've found yourself asking "what's the best live chat solution for mobile devices", you are probably asking the wrong question.

By Oisin Ryan | January 28 2017

Categories: Messaging, Customer Service

|

Subscribe to the ServiceDock Blog

Subscribe to our blog to get cutting-edge customer experience content delivered straight to your inbox.

Subscribe