ServiceDock Blog

Subscribe to receive updates on how to improve Customer Experience

Subscribe
By Oisin Ryan |

Categories: Uncategorized

|

5 things businesses should (but don't) know about using Facebook Messenger for Business

Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having[...]

How well thought out Messaging Auto-Responses improve Customer Service

Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly[...]

Why Social Customer Service is now for every Business

Social customer service has changed completely in the last 12 months!

Handle Complaints via Private Messages rather than asking Customers to shout

If you upset your partner by forgetting a birthday, would you ask them to tell the neighbours by shouting from the bedroom window? Not likely! But that[...]

Messaging: The Best Live Chat Solution for Mobile

If you've found yourself asking "what's the best live chat solution for mobile devices", you are probably asking the wrong question.

Subscribe to the ServiceDock Blog

Subscribe to our blog to get cutting-edge customer experience content delivered straight to your inbox.

Subscribe