Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having[...]
Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly[...]
Social customer service has changed completely in the last 12 months!
If you upset your partner by forgetting a birthday, would you ask them to tell the neighbours by shouting from the bedroom window? Not likely! But that[...]