ServiceDock Blog

Subscribe to receive updates on how to improve Customer Experience

Subscribe

5 Key Success Factors in a Multi-Unit CX Program

Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]

The Customer Experience Implications of Food Delivery Apps

  

In the first half of 2018 the total value of food deliveries made by the top 5 third party delivery apps in the USA was $5 billion and YoY growth[...]

Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

 

Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]

4 Customer Expectation Management Strategies to Improve CX

 

In essence, customer experience (CX) is the customer’s perception of how well you live up to your brand promise. If you fail to meet the expectations[...]

Improving NPS does not (always) equal Improving CX

We recently ran a customer experience (CX) focused AdWords campaign and it amazed us how many people were searching for something like "tactics to[...]

Improve Customer Experience by Introducing Friction

 

It sounds like a contradiction in terms, doesn’t it? How can you optimise a journey with friction when for many it is considered the nemesis of[...]

Subscribe to the ServiceDock Blog

Subscribe to our blog to get cutting-edge customer experience content delivered straight to your inbox.

Subscribe