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3 Tactics CEOs Use to Improve Customer Experience Culture

According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]

5 Must-Read Customer Service Articles of the Week - June 10

 

 Every week I read a number of CX and Customer Feedback articles from various publications and blogs around the web. Here are my top five picks for[...]

5 Key Success Factors in a Multi-Unit CX Program

Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]

The Customer Experience Implications of Food Delivery Apps

  

In the first half of 2018 the total value of food deliveries made by the top 5 third party delivery apps in the USA was $5 billion and YoY growth[...]

Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

 

Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]

4 Customer Expectation Management Strategies to Improve CX

 

In essence, customer experience (CX) is the customer’s perception of how well you live up to your brand promise. If you fail to meet the expectations[...]

Improving NPS does not (always) equal Improving CX

We recently ran a customer experience (CX) focused AdWords campaign and it amazed us how many people were searching for something like "tactics to[...]

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