This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.
According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]
Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]
In the first half of 2018 the total value of food deliveries made by the top 5 third party delivery apps in the USA was $5 billion and YoY growth[...]
Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]
In essence, customer experience (CX) is the customer’s perception of how well you live up to your brand promise. If you fail to meet the expectations[...]