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3 Ways Store Layout Decisions Impact on Customer Experience

 

A recent post on LinkedIn by business mentor Miriam Simon got me thinking about the relationship between store layout and customer experience.[...]

Unleashing the Power of NPS in the B2C World

NPS has received some bad press lately from various bloggers, but when used properly Net Promoter Systems can be an effective engagement tool for[...]

Guest Blog: Coloring Outside the Lines…Creating a NEW Customer Experience!

This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.

3 Tactics CEOs Use to Improve Customer Experience Culture

According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]

5 Key Success Factors in a Multi-Unit CX Program

Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]

The Customer Experience Implications of Food Delivery Apps

  

In 2019 the total value of food deliveries worldwide is estimated to be $107 billion (ref: Statistica) and around half of that will be delivered by[...]

Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

 

Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]

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