The retail sector is expected to continue to experience enormous challenges in the new decade. More Company Voluntary Administrations (CVAs) and[...]
A recent post on LinkedIn by business mentor Miriam Simon got me thinking about the relationship between store layout and customer experience.[...]
NPS has received some bad press lately from various bloggers, but when used properly Net Promoter Systems can be an effective engagement tool for[...]
This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.
According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]
Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]