
3 Ways Store Layout Decisions Impact on Customer Experience
A recent post on LinkedIn by business mentor Miriam Simon got me thinking about the relationship between store layout and customer experience.[...]
A recent post on LinkedIn by business mentor Miriam Simon got me thinking about the relationship between store layout and customer experience.[...]
NPS has received some bad press lately from various bloggers, but when used properly Net Promoter Systems can be an effective engagement tool for[...]
Categories: Customer Service, Customer Feedback, Closing the Feedback Loop, CX Surveys, Customer Experience
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This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.
Categories: Customer Service, Customer Experience, CX Benchmarking, retail, Restaurant
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According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]
Categories: Customer Service, Customer Feedback, Customer Experience, Voice of Customer, NPS, CSAT
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Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]
Categories: Customer Feedback, Closing the Feedback Loop, CX Surveys, Customer Experience, Voice of Customer
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In 2019 the total value of food deliveries worldwide is estimated to be $107 billion (ref: Statistica) and around half of that will be delivered by[...]
Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]
Categories: Closing the Feedback Loop, CX Surveys, Customer Experience, Voice of Customer
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