Unleashing the Power of NPS in the B2C World
NPS has received some bad press lately from various bloggers, but when used properly Net Promoter Systems can be an effective engagement tool for[...]
By Oisin Ryan |
Categories: Customer Service, Customer Feedback, Closing the Feedback Loop, CX Surveys, Customer Experience
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Guest Blog: Coloring Outside the Lines…Creating a NEW Customer Experience!
This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.
By Jeff Tobe |
Categories: Customer Service, Customer Experience, CX Benchmarking, retail, Restaurant
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3 Tactics CEOs Use to Improve Customer Experience Culture
According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]
By Oisin Ryan |
Categories: Customer Service, Customer Feedback, Customer Experience, Voice of Customer, NPS, CSAT
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5 Key Success Factors in a Multi-Unit CX Program
Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]
By Oisin Ryan |
Categories: Customer Feedback, Closing the Feedback Loop, CX Surveys, Customer Experience, Voice of Customer
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The Customer Experience Implications of Food Delivery Apps
In 2019 the total value of food deliveries worldwide is estimated to be $107 billion (ref: Statistica) and around half of that will be delivered by[...]
Why You Need to Capture Customer Feedback in Real-Time (and how to do it)
Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]
By Oisin Ryan |
Categories: Closing the Feedback Loop, CX Surveys, Customer Experience, Voice of Customer
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4 Customer Expectation Management Strategies to Improve CX
In essence, customer experience (CX) is the customer’s perception of how well you live up to your brand promise. If you fail to meet the expectations[...]
