This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.
According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]
It sounds like a contradiction in terms, doesn’t it? How can you optimise a journey with friction when for many it is considered the nemesis of[...]
I recently visited an outlet of a multinational department store where the emergency exit was in use due to some maintenance being done on an[...]
Note! The intention of this post is to keep businesses updated on the rollout of WhatsApp Business. We will update it regularly for the benefit of our[...]
Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having[...]
Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly[...]