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Guest Blog: Coloring Outside the Lines…Creating a NEW Customer Experience!

This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.

3 Tactics CEOs Use to Improve Customer Experience Culture

According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]

Improve Customer Experience by Introducing Friction

 

It sounds like a contradiction in terms, doesn’t it? How can you optimise a journey with friction when for many it is considered the nemesis of[...]

Emotions: The Key to Increasing NPS in Brick-and-Mortar Businesses

 

I recently visited an outlet of a multinational department store where the emergency exit was in use due to some maintenance being done on an[...]

Using WhatsApp Business for Customer Service - Last Updated: 19 June 2019

Note! The intention of this post is to keep businesses updated on the rollout of WhatsApp Business. We will update it regularly for the benefit of our[...]

5 things businesses should (but don't) know about using Facebook Messenger for Business

Facebook is an amazing company. It employs thousands upon thousands of seriously talented people and has a valuation in the hundreds of billions having[...]

How well thought out Messaging Auto-Responses improve Customer Service

Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly[...]

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