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Why You Need to Capture Customer Feedback in Real-Time (and how to do it)

 

Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]

5 Tips to Improve CX Survey Engagement Rates

 

In a recent hard hitting but excellent article by Bob Thompson of CustomerThink, he pointed out that 93% of customer experience initiatives are[...]

By Oisin Ryan | March 89 2018

Categories: CX Surveys, Customer Feedback

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Why Messenger is the best VOC Solution for Brick-and-Mortar Businesses

 

You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]

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