5 Must-Read Customer Service Articles of the Week - June 10
Every week I read a number of CX and Customer Feedback articles from various publications and blogs around the web. Here are my top five picks for[...]
By Shay Fleming |
Categories: Customer Feedback, CX Surveys, Customer Experience, Voice of Customer
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What Customer Feedback Questions Should You Ask in a Restaurant?
We have a variety of different food service businesses using our product to manage customer experience (CX) and no two brands have an identical CX[...]
By Oisin Ryan |
Categories: Customer Feedback, Closing the Feedback Loop, CX Surveys, Customer Experience, Voice of Customer
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Why You Need to Capture Customer Feedback in Real-Time (and how to do it)
Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]
By Oisin Ryan |
Categories: Closing the Feedback Loop, CX Surveys, Customer Experience, Voice of Customer
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5 Tips to Improve CX Survey Engagement Rates
In a recent hard hitting but excellent article by Bob Thompson of CustomerThink, he pointed out that 93% of customer experience initiatives are[...]
By Tina Zafeiri |
Categories: Facebook Messenger, Messaging, CX Surveys, Customer Experience, Voice of Customer
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Why Messenger is the best VOC Solution for Brick-and-Mortar Businesses
You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]
By Oisin Ryan |
Categories: Facebook Messenger, Messaging, CX Surveys, Customer Experience, Voice of Customer
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