5 Tips to Improve CX Survey Engagement Rates
In a recent hard hitting but excellent article by Bob Thompson of CustomerThink, he pointed out that 93% of customer experience initiatives are[...]
By Oisin Ryan |
February 57 2018
Categories: CX Surveys, Customer Experience, CX Benchmarking, retail
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By Tina Zafeiri |
February 39 2018
Categories: Facebook Messenger, Messaging, CX Surveys, Customer Experience, Voice of Customer
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Why Messenger is the best VOC Solution for Brick-and-Mortar Businesses
You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]
By Oisin Ryan |
January 10 2018
Categories: Facebook Messenger, Messaging, CX Surveys, Customer Experience, Voice of Customer
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