Note! The intention of this post is to keep businesses updated on the rollout of WhatsApp Business. We will update it regularly for the benefit of our[...]
You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]
Nobody appreciates the voice that tells you “your business is important to us, please hold the line” when you call your electricity company. Badly[...]
Social customer service has changed completely in the last 12 months!
If you upset your partner by forgetting a birthday, would you ask them to tell the neighbours by shouting from the bedroom window? Not likely! But that[...]