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Guest Blog: Coloring Outside the Lines…Creating a NEW Customer Experience!

This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.

5 Key Success Factors in a Multi-Unit CX Program

Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]

The Customer Experience Implications of Food Delivery Apps

  

In 2019 the total value of food deliveries worldwide is estimated to be $107 billion (ref: Statistica) and around half of that will be delivered by[...]

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