Guest Blog: Coloring Outside the Lines…Creating a NEW Customer Experience!
This week we feature an article by Jeff Tobe who writes about Customer Experience and how you can apply CX thinking to your business.
By Jeff Tobe |
Categories: Customer Service, Customer Experience, CX Benchmarking, retail, Restaurant
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5 Key Success Factors in a Multi-Unit CX Program
Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]
