Improving NPS does not (always) equal Improving CX
We recently ran a customer experience (CX) focused AdWords campaign and it amazed us how many people were searching for something like "tactics to[...]
By Tina Zafeiri |
February 39 2018
Categories: Facebook Messenger, Messaging, CX Surveys, Customer Experience, Voice of Customer
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Emotions: The Key to Increasing NPS in Brick-and-Mortar Businesses
I recently visited an outlet of a multinational department store where the emergency exit was in use due to some maintenance being done on an[...]
By Oisin Ryan |
January 31 2018
Categories: Customer Service, Customer Feedback, Customer Experience, Voice of Customer
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Why Messenger is the best VOC Solution for Brick-and-Mortar Businesses
You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]
By Oisin Ryan |
January 10 2018
Categories: Facebook Messenger, Messaging, CX Surveys, Customer Experience, Voice of Customer
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