By Oisin Ryan |
Categories: Customer Experience, CX Surveys, Customer Feedback, Closing the Feedback Loop, Voice of Customer
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1 Comment
Why You Need to Capture Customer Feedback in Real-Time (and how to do it)
Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]
By Oisin Ryan |
Categories: Voice of Customer, Customer Experience, CX Surveys, Closing the Feedback Loop
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Improving NPS does not (always) equal Improving CX
We recently ran a customer experience (CX) focused AdWords campaign and it amazed us how many people were searching for something like "tactics to[...]
By Tina Zafeiri |
Categories: Voice of Customer, CX Surveys, Customer Experience, Messaging, Facebook Messenger
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Emotions: The Key to Increasing NPS in Brick-and-Mortar Businesses
I recently visited an outlet of a multinational department store where the emergency exit was in use due to some maintenance being done on an[...]
By Oisin Ryan |
Categories: Customer Experience, Customer Service, Voice of Customer, Customer Feedback
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Why Messenger is the best VOC Solution for Brick-and-Mortar Businesses
You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]
By Oisin Ryan |
Categories: Customer Experience, Voice of Customer, CX Surveys, Messaging, Facebook Messenger
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