
3 Tactics CEOs Use to Improve Customer Experience Culture
According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]
According to research by consultancy firm Morar, 100% of the 844 executives surveyed for a recent report indicated that customer experience (CX) is a[...]
Categories: Customer Service, Customer Feedback, Customer Experience, Voice of Customer, NPS, CSAT
|
One of the great ironies of Customer Experience Management (CXM) as a discipline, is that many of the surveys designed to help businesses gather the[...]
Managing customer experience in a multi-unit business is more difficult than it is in most single point of contact businesses. The volume of people[...]
Categories: Customer Feedback, Closing the Feedback Loop, CX Surveys, Customer Experience, Voice of Customer
|
Are you sending out CX (customer experience) surveys days or even weeks after the customer interaction? If so, have you considered what the[...]
Categories: Closing the Feedback Loop, CX Surveys, Customer Experience, Voice of Customer
|
We recently ran a customer experience (CX) focused AdWords campaign and it amazed us how many people were searching for something like "tactics to[...]
Categories: Facebook Messenger, Messaging, CX Surveys, Customer Experience, Voice of Customer
|
I recently visited an outlet of a multinational department store where the emergency exit was in use due to some maintenance being done on an[...]
Categories: Customer Service, Customer Feedback, Customer Experience, Voice of Customer
|
You know customer feedback is essential to running your retail chain, restaurant group or similar multi-location business. You want to be able to[...]
Categories: Facebook Messenger, Messaging, CX Surveys, Customer Experience, Voice of Customer
|Subscribe to our blog to get cutting-edge customer experience content delivered straight to your inbox.
SubscribeGW115 Greenway Hub,
Grangegorman Road, Dublin 7,
Ireland Tel: +353 1 906 6390
Email: info@servicedock.com